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autotask_list_queues

Retrieve all ticket queues from Autotask to obtain queue IDs for filtering tickets by queue.

Instructions

List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description does not disclose behavioral details such as pagination, sorting, or permissions. However, as a read-only list operation, the lack of such details is a minor gap; a more thorough description would mention output characteristics.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with two sentences, front-loads the primary action and purpose, and contains no extraneous information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a tool with no parameters and no output schema, the description adequately conveys its function and usage. It could potentially mention that the output is a list of queue objects, but the completeness is sufficient for an agent to understand its role.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has zero parameters, so the description need not explain any params. According to rubric, 0 params baseline is 4.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states it lists all available ticket queues and specifies the purpose of finding queue IDs for filtering tickets, clearly distinguishing it from sibling tools which focus on creation, updates, or searches.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a clear use case ('find queue IDs for filtering tickets by queue'), guiding when to use the tool. It does not explicitly state when not to use, but for a simple list tool this is adequate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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