Skip to main content
Glama

autotask_search_service_call_tickets

Find tickets linked to a service call or identify which service calls contain a specific ticket. Filter by service call ID or ticket ID.

Instructions

Search for ticket associations on service calls. Use this to find which tickets are linked to a service call, or which service calls contain a specific ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdNoFilter by service call ID
ticketIdNoFilter by ticket ID
pageSizeNoNumber of results to return (default: 25)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are present, so the description must handle transparency. It describes a search operation (likely read-only) but does not explicitly state side effects, auth needs, or rate limits. The verb 'search' implies safety, but more explicit disclosure would improve.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, first stating the action, second giving use cases. No unnecessary words, front-loaded with the verb, efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple search tool with three parameters and no output schema, the description adequately explains the purpose and usage. It could mention pagination or response format, but the given context is sufficient for basic use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with clear descriptions for all three parameters. The description adds no additional meaning beyond what the schema already provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'search' and the resource 'ticket associations on service calls'. It distinguishes itself from siblings by specifying the relationship between tickets and service calls.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit use cases: finding which tickets are linked to a service call or which service calls contain a specific ticket. While it does not mention when not to use it or alternatives, the context implies creating tools for modifications.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/wyre-technology/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server