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autotask_search_ticket_checklist_items

List all checklist items on a ticket and their completion status by providing the ticket ID.

Instructions

List all checklist items on a ticket, including their completion status. Checklist items are a sub-resource of a ticket and cannot be queried without a ticket ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID whose checklist items should be listed
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description discloses the tool is read-only (lists items), includes completion status, and requires a ticket ID. It does not mention pagination limits or error handling, but the core behavior is clearly described.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences with zero redundant information. Every word adds value: verb, resource, scope, constraint.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema is provided, and the description does not elaborate on the return format or fields beyond completion status. For a simple list tool, this might suffice, but more detail on available fields would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear description for ticketId. The description reinforces the parameter's necessity, adding marginal value. Baseline 3 is appropriate as the schema already carries the load.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it lists all checklist items on a ticket, including their completion status, and distinguishes that checklist items are a sub-resource requiring a ticket ID. This differentiates it from sibling tools like create/delete operations.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the need for a ticket ID ('cannot be queried without a ticket ID'), but does not provide explicit guidance on when to use this tool versus alternatives (e.g., searching tickets or getting ticket details). No when-not or exclusion criteria are given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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