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autotask_create_service_call

Create a service call to schedule and plan work on tickets. Provide description, start/end times, status, and optional company location.

Instructions

Create a new service call in Autotask. Service calls are used to schedule and plan work on tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
descriptionYesDescription of the service call
statusNoStatus picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
startDateTimeYesScheduled start date/time (ISO 8601 format, e.g. 2026-03-22T09:00:00Z)
endDateTimeYesScheduled end date/time (ISO 8601 format)
companyIDNoCompany ID this service call is for
companyLocationIDNoCompany location ID (optional)
completeNoWhether this service call is complete (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Without annotations, the description should disclose behavioral traits. It only states a create operation, but does not mention any side effects (e.g., linking to tickets), authentication requirements, idempotency, or whether existing service calls are affected.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise with two sentences. It front-loads the action and adds context. Could be slightly more structured but is efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema or return value information is provided. For a create tool, the agent would benefit from knowing what is returned (e.g., the new service call ID). The description is incomplete for a create operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so parameters are already documented. The description adds general context about service calls but does not elaborate on any parameter beyond the schema descriptions. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create') and the resource ('service call'), and explains what service calls are used for ('schedule and plan work on tickets'). This distinguishes it from sibling tools that create other Autotask entities.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It does not mention prerequisites, when not to use it, or point to related tools like autotask_update_service_call or autotask_create_service_call_ticket.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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