autotask_update_ticket
Modify existing Autotask tickets by updating specific fields like status, priority, assignment, or due dates to manage support requests and track progress.
Instructions
Update an existing ticket in Autotask. Only fields provided will be changed.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ID of the ticket to update | |
| title | No | Ticket title | |
| description | No | Ticket description | |
| status | No | Ticket status ID (use autotask_list_ticket_statuses to find valid IDs) | |
| priority | No | Ticket priority ID (use autotask_list_ticket_priorities to find valid IDs) | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. | |
| dueDateTime | No | Due date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z) | |
| contactID | No | Contact ID for the ticket |