autotask_update_ticket
Update specific fields of an Autotask ticket by providing its ID and the fields to change. Only supplied fields are modified.
Instructions
Update ticket record. Only provided fields are changed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| ticketId | Yes | The ID of the ticket to update | |
| title | No | ||
| description | No | ||
| status | No | Ticket status ID (use autotask_list_ticket_statuses to find valid IDs) | |
| priority | No | Ticket priority ID (use autotask_list_ticket_priorities to find valid IDs) | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. | |
| dueDateTime | No | Due date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z) | |
| contactID | No | Contact ID for the ticket | |
| issueType | No | First-level issue type ID (picklist). Required context for subIssueType. Use autotask_get_field_info (entity "Tickets", field "issueType") to discover valid values. | |
| subIssueType | No | Sub issue type ID (picklist). Must be valid for the selected issueType. Use autotask_get_field_info (entity "Tickets", field "subIssueType") to discover valid values. |