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autotask_create_service_call_ticket_resource

Assign a resource to a service call ticket by providing the ticket ID, resource ID, and optional role ID.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
resourceIDYesThe resource (technician) ID to assign
roleIDNoThe role ID for the resource on this service call (optional)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It only says 'Assign', which implies mutation, but fails to mention important aspects like idempotency, error conditions (e.g., resource already assigned), or what the response looks like. Significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence that is front-loaded and concise. However, it could be slightly more efficient by including key behavioral context without adding significant length.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with no output schema and well-described parameters, the description is minimally adequate. However, it lacks return value information and behavioral details, leaving gaps in completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with each parameter clearly described in the input schema. The description adds no additional semantic meaning beyond what the schema already provides, warranting a baseline score of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Assign a resource (technician) to a service call ticket' clearly states the action (assign) and the object (resource to ticket). It effectively differentiates from sibling tools like autotask_create_service_call_ticket and autotask_delete_service_call_ticket_resource.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use this tool versus alternatives. The description does not mention prerequisites (e.g., existing ticket and resource IDs) or that it should be used after creating a ticket. Usage is implied by the name but not clarified.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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