autotask_search_tickets
Search and filter Autotask tickets by criteria like ticket number, company, status, assignment, and date ranges to find relevant support cases.
Instructions
Search for tickets in Autotask. Returns 25 results per page by default. Use page parameter for more results. Use get_ticket_details for full data on a specific ticket.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| searchTerm | No | Search by ticket number prefix | |
| companyID | No | Filter by company ID | |
| status | No | Filter by ticket status ID (omit for all open tickets) | |
| assignedResourceID | No | Filter by assigned resource ID | |
| unassigned | No | Set to true to find unassigned tickets | |
| createdAfter | No | Filter tickets created on or after this date (ISO format, e.g. 2026-01-01) | |
| createdBefore | No | Filter tickets created on or before this date (ISO format) | |
| lastActivityAfter | No | Filter tickets with activity on or after this date (ISO format) | |
| page | No | Page number for pagination (default: 1) | |
| pageSize | No | Results per page (default: 25, max: 500) |