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autotask_get_service_call

Retrieve a specific service call by its ID from Autotask PSA.

Instructions

Get a specific service call by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden but only says 'Get'. It does not state that it is read-only, safe, or disclose any side effects, authorization needs, or return behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, direct sentence that perfectly captures the tool's purpose without any extraneous words. Every word earns its place for a simple retrieval operation.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 1-param tool with no output schema, the description is adequate but lacks details on the returned data format or any constraints. Could be improved by mentioning the response contains the full service call object.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear parameter description. The tool description adds no additional meaning beyond what the schema already provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the action (Get), resource (service call), and qualifier (by ID), effectively distinguishing it from sibling search tools that retrieve multiple calls.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like autotask_search_service_calls. Lacks explicit when-to-use, when-not-to-use, or prerequisite information.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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