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customer_success_billing_triage

Destructive

Triage customer billing issues by running a customer success domain agent action. Use a message or structured inputs to route and resolve billing cases under your tenant and company scope.

Instructions

Run the customer_success domain agent action billing_triage.

Routes through the platform's domain-agent dispatcher under your JWT, tenant, and company scope.

Args: message: Free-text objective for the action. inputs: Optional JSON string of structured inputs for the action.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
inputsNo{}
messageNo

Output Schema

TableJSON Schema
NameRequiredDescriptionDefault
resultYes

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.0

TDQS

B3.1/5.0
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate destructive (destructiveHint=true), non-idempotent, and non-read-only behavior. The description adds that routing occurs under JWT, tenant, and company scope, which is useful but does not elaborate on side effects or data changes. Since annotations cover core safety signals, the description meets a baseline for transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is brief and follows a clean 'Args' format, but it omits any detail on output, error cases, or usage examples. It is not overly verbose, yet it also lacks substantive structure that would aid an agent in composing a valid request.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool is a thin wrapper around a domain action, but the description does not explain what 'billing_triage' does, what inputs it expects, or what output it produces. With an output schema marked as present but no description, the agent is left without essential context to use it effectively.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters2/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The two parameters, message and inputs, are described only as 'Free-text objective' and 'Optional JSON string' respectively. These are too generic to convey expected format, constraints, or examples, offering minimal help beyond the schema's bare names. Schema coverage is 0%, and the description only partially compensates.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: running the customer_success domain agent action 'billing_triage'. It names the specific action and domain, and mentions routing through the dispatcher, leaving no ambiguity about what the tool does.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives from the extensive sibling list. It does not mention any prerequisites, exclusions, or scenarios where this tool is preferred, leaving selection purely to the agent's inference.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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