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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_update_ticket_checklist_item

Update a ticket's checklist item: edit its text, mark it complete or incomplete, or change its order position.

Instructions

Update a checklist item on a ticket — edit text, mark complete/incomplete, or change position.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
itemIdYesThe checklist item ID to update
itemNameNoNew text for the checklist item
positionNoNew ordering position for the item
ticketIdYesThe parent ticket ID
isCompletedNoMark the item complete (true) or incomplete (false)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It discloses the type of updates but does not cover error handling, permission requirements, side effects on other items, or what happens if the itemId is invalid. The description is adequate but lacks deeper behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence that efficiently conveys the tool's purpose and the three update operations. No unnecessary words or repetition; front-loaded with the key verb and resource.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple update tool with no output schema, the description covers the core functionality but omits error conditions (e.g., item not found) and the effect of partial updates. It does not explain the required parameters (ticketId, itemId) beyond what the schema provides. Adequate but not thorough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents each parameter. The description adds grouping (edit text, mark complete/incomplete, change position) that maps to itemName, isCompleted, and position, but does not provide additional semantic details beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb (update), resource (checklist item on a ticket), and specifies the three update actions (edit text, mark complete/incomplete, change position). This distinguishes it from sibling tools like create, search, and delete checklist items.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for updating existing checklist items but does not explicitly state when to use this tool versus alternatives (e.g., when to create vs update, or when deletion is appropriate). No exclusion criteria or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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