autotask_update_ticket
Update specific fields of an existing ticket in Autotask PSA, such as status, priority, title, or assigned resource.
Instructions
Update ticket record. Only provided fields are changed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| title | No | ||
| status | No | Ticket status ID (use autotask_list_ticket_statuses to find valid IDs) | |
| priority | No | Ticket priority ID (use autotask_list_ticket_priorities to find valid IDs) | |
| ticketId | Yes | The ID of the ticket to update | |
| contactID | No | Contact ID for the ticket | |
| issueType | No | First-level issue type ID (picklist). Required context for subIssueType. Use autotask_get_field_info (entity "Tickets", field "issueType") to discover valid values. | |
| description | No | ||
| dueDateTime | No | Due date and time in ISO 8601 format (e.g. 2026-03-15T17:00:00Z) | |
| subIssueType | No | Sub issue type ID (picklist). Must be valid for the selected issueType. Use autotask_get_field_info (entity "Tickets", field "subIssueType") to discover valid values. | |
| assignedResourceID | No | Assigned resource ID. If set, assignedResourceRoleID is also required by Autotask. | |
| assignedResourceRoleID | No | Role ID for the assigned resource. Required by Autotask when assignedResourceID is set. |