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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_create_service_call

Schedule and plan work on tickets by creating a service call with description, start and end times, optional status and company details.

Instructions

Create a new service call in Autotask. Service calls are used to schedule and plan work on tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoStatus picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
completeNoWhether this service call is complete (default: false)
companyIDNoCompany ID this service call is for
descriptionYesDescription of the service call
endDateTimeYesScheduled end date/time (ISO 8601 format)
startDateTimeYesScheduled start date/time (ISO 8601 format, e.g. 2026-03-22T09:00:00Z)
companyLocationIDNoCompany location ID (optional)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It does not disclose any behavioral traits such as required permissions, rate limits, side effects, or what happens upon creation. Minimal transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, both relevant and concise. The first states the primary action, the second provides context. No unnecessary words or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With 7 parameters (3 required), no output schema, and no annotations, the description is insufficient. It does not mention return values, error handling, or post-creation behavior. The agent lacks information needed to fully understand the tool's output and usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the baseline is 3. The description does not add any additional meaning beyond the schema. It merely states the action and the resource.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create a new service call') and the resource ('in Autotask') and provides context on what service calls are used for. It distinguishes from sibling tools like autotask_update_service_call and autotask_delete_service_call.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use the tool (when needing to schedule work on tickets), but lacks explicit guidance on when not to use it or alternatives. No exclusions or context for selection over siblings.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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