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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_list_ticket_statuses

Retrieve all ticket statuses from Autotask to use for filtering or creating tickets.

Instructions

List all available ticket statuses in Autotask. Use this to find status values for filtering or creating tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It states it lists all available statuses, indicating a read-only operation. No hidden behaviors are implied; it's straightforward.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with action and purpose. No wasted words. Efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, and description doesn't mention the return format (e.g., list of strings). For a simple enumeration, it's mostly adequate, but a brief note on what the output looks like would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Input schema has zero parameters, so there's nothing to describe. Schema coverage is trivially 100%. Description adds no parameter info, but none is needed.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states it lists all available ticket statuses, specifying the resource and action. It distinguishes from sibling tools like autotask_list_ticket_priorities and autotask_list_queues by naming the specific resource 'ticket statuses'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says to use it for finding status values for filtering or creating tickets. While it doesn't explicitly exclude other uses or mention alternatives, the context is clear enough for a simple list operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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