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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_create_contact

Create a contact record in Autotask PSA. Requires company ID, first name, and last name; accepts optional phone, title, and email.

Instructions

Create new contact record

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
phoneNo
titleNo
lastNameYes
companyIDYesCompany ID for the contact
firstNameYes
emailAddressNo
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It only says 'create', but does not disclose what happens on success, error behavior, or any side effects. The agent is left guessing about required permissions or constraints.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness3/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely concise at 4 words, but at the expense of necessary detail. While it is front-loaded, it lacks the substance needed for safe and correct usage.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema, no annotations, and low schema coverage, the description is insufficient for an agent to understand the tool's full behavior, return value, or prerequisites. Many related sibling tools exist but no contextual differentiation is provided.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters1/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is only 17% (1 of 6 parameters described). The description adds no information about parameters; it does not explain the purpose of fields like phone, title, or emailAddress. The agent would have to infer meaning from names alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states verb 'Create' and resource 'contact record', making the action unambiguous. However, it does not differentiate from sibling tools like autotask_update_contact or autotask_search_contacts, which could cause confusion for an AI agent.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. There is no mention of prerequisites (e.g., needing a valid companyID) or scenarios where creating a contact is appropriate versus searching or updating.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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