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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_search_service_call_tickets

Search ticket associations on service calls to find linked tickets or service calls. Use optional filters by ticket ID or service call ID to refine results.

Instructions

Search for ticket associations on service calls. Use this to find which tickets are linked to a service call, or which service calls contain a specific ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageSizeNoNumber of results to return (default: 25)
ticketIdNoFilter by ticket ID
serviceCallIdNoFilter by service call ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It does not disclose that the operation is read-only, paginated, or any rate limiting. The agent may not know the return format or behavior beyond the schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no redundant information. Each sentence adds clear value: first states the action, second gives specific use cases.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a search tool with 3 optional parameters, no output schema, and no annotations, the description lacks details about pagination, result format, and read-only nature. The agent might not know how to handle responses.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds meaning by explaining the high-level purpose (linking tickets and service calls) but does not detail parameter syntax or constraints beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the tool's purpose: 'Search for ticket associations on service calls.' It specifies two use cases (find tickets linked to a service call or find service calls containing a ticket), and the tool name and sibling tools distinguish it from create/delete association tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description gives explicit use cases for when to use this tool (searching associations). While it does not explicitly state when not to use it or mention alternatives, the sibling tools cover create/delete operations, making the distinction clear enough.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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