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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_search_service_calls

Search for service calls in Autotask using filters like company, status, or date range to narrow results.

Instructions

Search for service calls in Autotask. Filter by company, status, or date range.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
statusNoFilter by status picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
pageSizeNoNumber of results to return (default: 25, max: 100)
companyIdNoFilter by company ID
startAfterNoFilter service calls starting on or after this date/time (ISO 8601 format)
startBeforeNoFilter service calls starting on or before this date/time (ISO 8601 format)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It does not disclose that the tool is read-only, nor mention any authentication needs, rate limits, or what happens with no results. The implicit read-only nature from the name is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single concise sentence that front-loads the purpose and includes key filter options. No unnecessary text, but could benefit from slightly more detail.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no output schema and no annotations, the description is incomplete. It does not explain the return format, pagination behavior (though pageSize parameter exists), or the fact that it returns a list. More context is needed for a full understanding.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with clear parameter descriptions. The description adds no extra meaning beyond listing the filter types, so baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Search') and resource ('service calls'), and mentions the filtering capabilities. However, it does not explicitly differentiate from sibling tools like autotask_get_service_call, though the verb 'search' implies multiple results.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for searching service calls with filters, but provides no explicit guidance on when to use this tool versus alternatives (e.g., get singular vs search), nor when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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