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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_get_ticket_note

Retrieve a specific note attached to an Autotask ticket by providing the ticket ID and note ID.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
noteIdYesThe note ID to retrieve
ticketIdYesThe ticket ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided; description only says 'Get', implying a read operation. Missing details on permissions, error cases, or any side effects. Does not contradict annotations (none exist).

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with purpose, no unnecessary words. Highly concise and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a simple get-by-ID tool, but lacks mention of return structure or any constraints (e.g., permissions). Minimal but not incomplete given the low complexity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, and the description does not add extra meaning beyond the schema's parameter descriptions. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the resource 'specific ticket note', with required parameters (ticket ID and note ID). It distinguishes from sibling autotask_search_ticket_notes, which lists notes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like autotask_search_ticket_notes. The description only states what it does, not when to choose it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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