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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_update_contact

Update contact record in Autotask PSA by providing contact ID and field values to change. Only specified fields are modified.

Instructions

Update contact record. Only provided fields are changed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesContact ID to update
cityNoCity
phoneNoPrimary phone number
stateNoState/province
titleNoJob title
zipCodeNoPostal/ZIP code
isActiveNoWhether the contact is active
lastNameNo
countryIDNoCountry ID (Autotask Countries entity)
firstNameNo
addressLineNoAddress line (primary)
mobilePhoneNoMobile phone number
addressLine1NoAddress line 1 (secondary)
emailAddressNoPrimary email address
primaryContactNoWhether this contact is the primary contact for their company
userDefinedFieldsNoUser-defined (custom) fields for the contact, as an array of { name, value } objects matching the Autotask REST API shape. Contacts support UDFs (hasUserDefinedFields: true).
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It discloses partial update behavior but omits side effects, permissions, validation, or response format. Minimal for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with no wasted words. Front-loaded with the core purpose and key behavior.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite high parameter count and no output schema, the description is minimal. No return value info, no examples, no guidance on how this fits with sibling tools. Incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 88% (high), so baseline 3 applies. The description adds no parameter-specific meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update') and the resource ('contact record'), and distinguishes from siblings like create_contact and search_contacts. The partial update behavior is also explicitly noted.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this vs alternatives (e.g., create_contact for new, search_contacts for reading). No prerequisites or context provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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