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Autotask MCP Server

by ThatDayneGuy

autotask_create_service_call_ticket

Link a ticket to a service call to associate them for scheduling purposes.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIDYesThe ticket ID to link to the service call
serviceCallIDYesThe service call ID to link the ticket to
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description solely bears the burden of disclosing behavior. It only states the action without mentioning side effects, idempotency, permissions, or error conditions. For a creation/link tool, key details like whether it silently overwrites existing links or fails are omitted, making it less transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise at two sentences, with the primary action front-loaded. Every word adds value, and no redundant or vague language is present. It efficiently communicates the purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple two-parameter tool with no output schema, the description provides minimal but functional information. It lacks details about the return value, error handling, or whether existing associations are replaced. Given the absence of annotations, more behavioral context would improve completeness, but the core action is conveyed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with both parameters (ticketID and serviceCallID) described clearly in the schema. The description adds no additional context or syntax beyond what the schema already provides. A baseline score of 3 is appropriate since the schema handles the parameter descriptions adequately.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's function: 'Link a ticket to a service call.' This is a specific verb+resource pair that directly describes the action. The name and description together distinguish it from sibling tools like create_service_call (creates a call) and delete_service_call_ticket (removes the link).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool should be used when one needs to associate a ticket with a service call for scheduling. However, it provides no explicit guidance on when not to use it, prerequisites, or alternatives such as using create_service_call or delete_service_call_ticket. The implied usage is clear but not fully helpful.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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