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Autotask MCP Server

by ThatDayneGuy

autotask_create_service_call_ticket_resource

Assign a resource (technician) to a service call ticket using ticket ID, resource ID, and optional role ID.

Instructions

Assign a resource (technician) to a service call ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
roleIDNoThe role ID for the resource on this service call (optional)
resourceIDYesThe resource (technician) ID to assign
serviceCallTicketIDYesThe service call ticket ID to assign the resource to
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, and the description fails to disclose behavioral traits such as idempotency, error conditions, authorization requirements, or side effects (e.g., replacing existing assignments). Only the basic assignment action is mentioned.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no redundancy. However, it could be slightly expanded to include key behavioral details without losing conciseness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the low complexity and full schema coverage, the description provides minimum viable completeness. It lacks information about return values, error handling, or preconditions, which would improve completeness for an assignment action.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents all parameters. The description does not add additional meaning beyond the parameter names and types. It is baseline adequate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Assign a resource') and the resource type ('technician') to a specific target ('service call ticket'). It distinguishes from siblings like delete_service_call_ticket_resource and create_service_call_ticket by focusing on resource assignment.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage context (assigning a technician to a service call ticket) but does not provide explicit guidance on when to use this tool vs alternatives, prerequisites, or conditions where it should not be used.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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