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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_get_service_call

Retrieve a specific service call by its ID to view details and manage field service operations.

Instructions

Get a specific service call by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It only states a read operation ('get') but fails to mention error handling (e.g., 404 if not found), response format, or any side effects. Minimal transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence, front-loaded with key action and resource, zero wasted words. Highly concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of output schema and simple structure, the description could include what the returned service call contains or how to handle missing IDs. It is too terse for complete guidance.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% (serviceCallId has a clear description). The tool description adds no new meaning beyond the schema; baseline 3 applies per scoring guidelines.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states 'Get a specific service call by ID', clearly identifying the verb and resource. It distinguishes from sibling tools like autotask_search_service_calls (which retrieves multiple) and mutative tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when a specific service call ID is known, but provides no explicit guidance on when to use this tool over alternatives like search_service_calls, nor any caveats.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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