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ThatDayneGuy

Autotask MCP Server

by ThatDayneGuy

autotask_create_ticket_checklist_item

Add a checklist item to a ticket, specifying text, optional position, and initial completion status.

Instructions

Add a new checklist item to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
itemNameYesThe checklist item text
positionNoOptional ordering position for the item
ticketIdYesThe ticket ID to add the checklist item to
isCompletedNoWhether the item starts in the completed state (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are present, and the description does not disclose behavioral traits such as creation behavior, permission requirements, or whether the item is appended. The single sentence adds no transparency beyond the action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no extraneous words. It is front-loaded and efficiently conveys the core purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The tool has no output schema, so the description should inform the agent about what the tool returns (e.g., created item details). It does not, leaving the agent uncertain about the result. For a low-complexity tool, this is a significant gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents each parameter. The description adds no further meaning beyond what the schema already provides, meeting the baseline expectation.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add'), resource ('checklist item'), and target ('to a ticket'). It unambiguously distinguishes this tool from its siblings (update, delete, search) by specifying creation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for adding a new checklist item, but lacks explicit guidance on when to use versus alternatives like updating or deleting. No exclusion criteria or prerequisites are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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