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--- category: general scraped_at: '2025-11-12T14:07:52.947519' title: Using the Intent CMS url: /docs/using-the-intent-cms --- # Using the Intent CMS  ## Accessing the Intent CMS 1. **Open Your Voiceflow Project**: Navigate to your project's dashboard. 2. **Go to the Intent CMS**: Click on the **"Intents"** tab or access it via the project menu. ## Creating a New Intent  1. **Click on "New Intent"**: Located in the upper right area of the Intent CMS. * *Note*: Intents and entities created in the Intent CMS are available globally within your assistant. 2. **Fill in Intent Details**: * **Name**: Enter a descriptive name (e.g., `BookAppointment`). * **Description**: Provide a clear explanation starting with "Trigger this intent when..." (e.g., "Trigger this intent when the user wants to schedule a new appointment."). * **Utterances**: Add example phrases users might say (e.g., "I need to book an appointment," "Can I schedule a meeting?"). 3. **Add Required Entities** (if applicable): * **Click the "+" Icon** next to **Required Entities**. * **Select or Create Entities** (e.g., `Date`, `Time`, `ServiceType`). * **Enter Reprompt Text**: Provide messages to prompt the user if the entity is missing (e.g., "What date works best for you?"). 4. **Save the Intent**: * Click **"Create Intent"** to add it to your CMS. ## Editing an Intent 1. **Select the Intent**: * Click on the intent you wish to edit from the intent list. 2. **Modify Details**: * **Name**: Update the intent name if necessary. * **Description**: Ensure it accurately reflects the intent's purpose. * **Utterances**: + **Add Utterances**: Click the "+" icon to add more example phrases. + **Edit or Remove Utterances**: Click on an utterance to edit, or use the "-" icon to delete it. + **Generate Utterances**: Use the "Generate" feature to have an LLM create additional examples. * **Required Entities**: + **Add or Remove Entities**: Click the "+" or "-" icons. + **Edit Reprompt Text**: Update the messages for prompting users.  ## Deleting an Intent * **Single Intent**: 1. Select the intent you want to delete. 2. Click the **"..."** (more options) button in the editor view. 3. Choose **"Delete"** from the dropdown menu. 4. Confirm the deletion when prompted. * **Bulk Delete**: 1. Select multiple intents by checking the boxes next to their names. 2. Click the **"Delete"** button in the bulk action toolbar above the table. 3. Confirm the bulk deletion to remove all selected intents. ## Organizing Intents * **Sorting**: Use the sorting options to organize intents by: + **Alphabetical Order**: A-Z or Z-A. + **Confidence Score**: High to low or low to high. + **Last Editor**: Group intents edited by specific team members. + **Updated Date**: Most recent to oldest. * **Naming Conventions**: + Use consistent naming. + Make names descriptive and indicative of the user's goal. * **Descriptions**: + Ensure descriptions are clear and start with "Trigger this intent when...". + Descriptions are used by [LLMs for intent classification](/docs/intent-classification-methods). ## Tips for Managing Intents * **Keep Intents Focused**: + Each intent should represent a specific user goal or action. * **Avoid Overlapping Intents**: + Ensure intents are distinct to prevent confusion during intent recognition. * **Regularly Update Utterances**: + Incorporate real user inputs and feedback to improve accuracy. * **Monitor Intent Performance**: + Use analytics to identify intents that may need refinement. * **Use Representative Utterances**: + Include various phrasings, synonyms, and expressions users might use. Updated 5 months ago --- [Introduction to Intents](/docs/intents)[Previewing Intent Classification and Improvements](/docs/previewing-intent-classification-and-improvements) Ask AI * [Table of Contents](#) * + [Accessing the Intent CMS](#accessing-the-intent-cms) + [Creating a New Intent](#creating-a-new-intent) + [Editing an Intent](#editing-an-intent) + [Deleting an Intent](#deleting-an-intent) + [Organizing Intents](#organizing-intents) + [Tips for Managing Intents](#tips-for-managing-intents)