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--- category: general scraped_at: '2025-11-12T14:07:54.724310' title: Previewing Intent Classification and Improvements url: /docs/previewing-intent-classification-and-improvements --- # Previewing Intent Classification and Improvements ### Purpose Testing your intent classification ensures your agent understands user queries accurately before going live. The preview feature simulates real-world interactions, allowing you to assess and refine the agent's intent recognition.  ### How to Use the Preview Feature 1. **Access Preview**: * In the Intent CMS, click the **"Preview"** button located in the header. 2. **Input Your Utterance**: * Type a user query into the **"Utterance"** field of the preview modal. Use phrases that represent what users might say. 3. **Send the Query**: * Click **"Send"** to process the utterance using the intent classification method you've selected. 4. **Review the Response**: * **LLM Classification** (if enabled): + Displays the intent triggered by the LLM. * **NLU Classification**: + Shows up to 10 intents triggered by the NLU, sorted by confidence score. * *Note*: Only intents used in your agent will appear in the results. 5. **Provide Feedback**: * Click the thumbs up or thumbs down icon to indicate if the classification was correct. * If you select thumbs down, you can specify the intended intent.  6. **Refine and Iterate**: * Based on the results, adjust your intents, utterances, or settings to improve accuracy. * Use **"Re-use last utterance"** to retest with the same input after making changes. ### Testing Strategies * **Test with Variety**: + Use a wide range of utterances, including different phrasings, slang, and common misspellings. * **Edge Cases**: + Include ambiguous or complex queries to test how the agent handles them. * **Test Different Settings**: + Experiment with model settings in the preview (e.g., AI model, temperature). + Changes in the preview are temporary and do not affect the agent globally. * **Monitor Confidence Levels**: + Low confidence scores may indicate the need for more training data or clearer intent definitions. ### Applying Successful Changes * If satisfied with the preview results, manually update the global settings in the Intent CMS to apply them to your agent. Updated 5 months ago --- [Using the Intent CMS](/docs/using-the-intent-cms)[Functions](/docs/functions) Ask AI * [Table of Contents](#) * + [Purpose](#purpose) + [How to Use the Preview Feature](#how-to-use-the-preview-feature) + [Testing Strategies](#testing-strategies) + [Applying Successful Changes](#applying-successful-changes)