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--- category: general scraped_at: '2025-11-12T14:10:04.924501' title: Agent-to-Agent Examples url: /docs/agent-to-agent-examples --- # Agent-to-Agent Examples ## Basic Examples ### Simple Customer Service YAML ``` name: Basic Customer Inquiry description: Test agent's ability to handle simple customer questions agent: goal: "Get information about store hours and location" persona: "A polite customer who needs basic store information" maxSteps: 8 userInformation: - name: 'location' value: 'downtown' ``` ### User Account Issue YAML ``` name: Account Login Problem description: Test agent's ability to help with login issues agent: goal: "Resolve a login problem and successfully access my account" persona: "A frustrated user who can't remember their password" maxSteps: 12 userInformation: - name: 'email' value: '[email protected]' - name: 'username' value: 'johndoe123' - name: 'last_login' value: '2 weeks ago' ``` ## Industry-Specific Examples ### Banking & Financial Services #### ATM Transaction Support YAML ``` name: ATM Transaction Help description: Test agent's ability to assist with ATM issues agent: goal: "Complete a cash withdrawal after card was temporarily blocked" persona: "An anxious customer whose card stopped working at an ATM" maxSteps: 15 userInformation: - name: 'account_number' value: '1234567890' - name: 'phone' value: '555-123-4567' - name: 'card_last_four' value: '5678' - name: 'withdrawal_amount' value: '200' - name: 'atm_location' value: 'Main Street Branch' ``` #### Credit Card Dispute YAML ``` name: Credit Card Dispute Resolution description: Test agent's ability to handle credit card disputes agent: goal: "Report an unauthorized charge and request a refund" persona: "A concerned customer who noticed a fraudulent charge on their statement" maxSteps: 20 userInformation: - name: 'card_number' value: '**** **** **** 1234' - name: 'dispute_amount' value: '$89.99' - name: 'merchant_name' value: 'Unknown Online Store' - name: 'transaction_date' value: 'January 15, 2025' ``` ### E-commerce & Retail #### Product Return YAML ``` name: Defective Product Return description: Test agent's ability to process product returns agent: goal: "Return a broken item and get a full refund" persona: "A disappointed customer who received a damaged product" maxSteps: 14 userInformation: - name: 'order_number' value: 'ORD-789456' - name: 'email' value: '[email protected]' - name: 'product_name' value: 'Bluetooth Wireless Headphones' - name: 'issue' value: 'right earbud not working' - name: 'purchase_date' value: '2024-12-20' ``` #### Order Tracking YAML ``` name: Order Status Inquiry description: Test agent's ability to provide order updates agent: goal: "Find out when my delayed order will arrive" persona: "An impatient customer whose order is late for a special occasion" maxSteps: 10 userInformation: - name: 'order_number' value: 'ORD-555123' - name: 'phone' value: '555-987-6543' - name: 'delivery_address' value: '123 Main St, City, State' - name: 'expected_date' value: 'January 10, 2025' ``` ### Healthcare #### Appointment Scheduling YAML ``` name: Urgent Appointment Request description: Test agent's ability to schedule medical appointments agent: goal: "Schedule an urgent appointment with a specialist for recurring symptoms" persona: "A worried patient experiencing worsening health symptoms" maxSteps: 18 userInformation: - name: 'patient_id' value: 'PAT-789123' - name: 'insurance_provider' value: 'Blue Cross Blue Shield' - name: 'symptoms' value: 'persistent chest pain and shortness of breath' - name: 'preferred_doctor' value: 'Dr. Johnson (Cardiology)' - name: 'availability' value: 'weekday afternoons' ``` #### Prescription Refill YAML ``` name: Prescription Refill Request description: Test agent's ability to handle prescription refills agent: goal: "Refill my blood pressure medication that's running low" persona: "An elderly patient who needs help navigating the refill process" maxSteps: 12 userInformation: - name: 'prescription_number' value: 'RX-456789' - name: 'medication_name' value: 'Lisinopril 10mg' - name: 'pharmacy' value: 'CVS Pharmacy on Oak Street' - name: 'doctor_name' value: 'Dr. Smith' ``` ### Travel & Hospitality #### Hotel Booking YAML ``` name: Hotel Reservation description: Test agent's ability to handle hotel bookings agent: goal: "Book a hotel room for a business trip next week" persona: "A busy business traveler who needs accommodation quickly" maxSteps: 16 userInformation: - name: 'loyalty_number' value: 'REWARDS123456' - name: 'dates' value: 'January 20-22, 2025' - name: 'destination' value: 'Chicago, IL' - name: 'room_preference' value: 'non-smoking, king bed' - name: 'budget' value: 'under $200 per night' ``` #### Flight Change Request YAML ``` name: Flight Modification description: Test agent's ability to handle flight changes agent: goal: "Change my flight to an earlier departure due to a schedule conflict" persona: "A stressed traveler whose meeting was moved up unexpectedly" maxSteps: 14 userInformation: - name: 'confirmation_number' value: 'ABC123' - name: 'current_flight' value: 'UA456 departing 6:00 PM' - name: 'preferred_time' value: 'morning departure' - name: 'destination' value: 'Los Angeles' - name: 'travel_date' value: 'January 25, 2025' ``` ### Technical Support #### Software Installation Help YAML ``` name: Software Installation Issue description: Test agent's ability to provide technical support agent: goal: "Get help installing software that keeps failing" persona: "A non-technical user who's frustrated with repeated installation failures" maxSteps: 20 userInformation: - name: 'operating_system' value: 'Windows 11' - name: 'software_name' value: 'Adobe Creative Suite' - name: 'error_message' value: 'Installation failed: Error code 1603' - name: 'computer_specs' value: '16GB RAM, Intel i7 processor' ``` #### Internet Connectivity Issue YAML ``` name: Internet Service Problem description: Test agent's ability to troubleshoot connectivity issues agent: goal: "Resolve internet outage and restore service to my home" persona: "A work-from-home professional whose internet suddenly stopped working" maxSteps: 18 userInformation: - name: 'account_number' value: 'ISP-789456' - name: 'service_address' value: '456 Elm Street, Suburb, State' - name: 'plan_type' value: 'Business 500 Mbps' - name: 'equipment' value: 'Cisco modem and Netgear router' - name: 'outage_duration' value: '3 hours' ``` ## Complex Scenarios ### Multi-Step Customer Journey YAML ``` name: Complete Customer Onboarding description: Test agent's ability to guide new customers through full onboarding agent: goal: "Complete account setup, verify identity, and make first transaction" persona: "A cautious new customer who wants to understand each step thoroughly" maxSteps: 25 userInformation: - name: 'full_name' value: 'Sarah Johnson' - name: 'email' value: '[email protected]' - name: 'phone' value: '555-456-7890' - name: 'ssn_last_four' value: '1234' - name: 'address' value: '789 Pine Ave, Cityville, State 12345' - name: 'employment' value: 'Marketing Manager at Tech Corp' - name: 'initial_deposit' value: '1000' ``` ### Crisis Management YAML ``` name: Service Outage Communication description: Test agent's ability to handle service disruption inquiries agent: goal: "Get updates about the service outage and estimated restoration time" persona: "An angry customer whose business is affected by the outage" maxSteps: 12 userInformation: - name: 'business_account' value: 'BIZ-654321' - name: 'service_type' value: 'Enterprise Cloud Hosting' - name: 'affected_services' value: 'email server and website' - name: 'business_impact' value: 'cannot process customer orders' ``` ## Personality Variations ### Different Customer Types #### The Patient Customer YAML ``` name: Patient Customer Interaction description: Test with a calm, understanding customer persona agent: goal: "Resolve a billing discrepancy in my monthly statement" persona: "A patient, polite customer who understands that mistakes happen" maxSteps: 10 userInformation: - name: 'account_number' value: 'ACC-112233' - name: 'billing_month' value: 'December 2024' - name: 'disputed_amount' value: '$25.99' ``` #### The Urgent Customer YAML ``` name: High-Priority Customer Issue description: Test with a time-sensitive, urgent customer persona agent: goal: "Get immediate help with a payment that failed during checkout" persona: "An urgent customer who needs immediate resolution for a time-sensitive purchase" maxSteps: 8 userInformation: - name: 'transaction_id' value: 'TXN-998877' - name: 'card_ending' value: '4567' - name: 'purchase_amount' value: '$299.99' - name: 'deadline' value: 'need to complete purchase today' ``` #### The Confused Customer YAML ``` name: Confused Customer Guidance description: Test with a customer who needs extra explanation agent: goal: "Understand how to use the new mobile app features" persona: "A confused customer who is not tech-savvy and needs step-by-step guidance" maxSteps: 16 userInformation: - name: 'phone_type' value: 'iPhone 12' - name: 'app_version' value: '2.1.0' - name: 'specific_feature' value: 'mobile check deposit' ``` ## Tips for Effective Agent Tests ### 🎯 Goal Writing Best Practices * **Be Specific**: Instead of "get help", use "resolve login issue and access account" * **Include Context**: Mention why the goal is important to the user * **Make it Measurable**: Define what "success" looks like ### 👤 Persona Development * **Add Emotion**: Include emotional state (frustrated, confused, urgent) * **Technical Level**: Specify technical expertise level * **Background Context**: Provide relevant situational details ### 📊 User Information Strategy * **Essential Data**: Include information your agent typically needs * **Realistic Values**: Use believable names, addresses, and IDs * **Complete Coverage**: Provide all data types your agent might request ### ⚡ Step Optimization * **Start Conservative**: Begin with fewer steps and increase if needed * **Monitor Logs**: Check test logs to see actual step usage * **Buffer for Edge Cases**: Add 20-30% buffer for unexpected paths These examples demonstrate the flexibility and power of Agent-to-Agent testing across different industries and scenarios. Each test simulates realistic user behavior while working toward specific, measurable goals. Updated 4 months ago --- [Agent-to-Agent Tests Reference](/docs/agent-to-agent-tests)[Dialog](/docs/dialog) Ask AI * [Table of Contents](#) * + [Basic Examples](#basic-examples) + - [Simple Customer Service](#simple-customer-service) - [User Account Issue](#user-account-issue) + [Industry-Specific Examples](#industry-specific-examples) + - [Banking & Financial Services](#banking--financial-services) - [E-commerce & Retail](#e-commerce--retail) - [Healthcare](#healthcare) - [Travel & Hospitality](#travel--hospitality) - [Technical Support](#technical-support) + [Complex Scenarios](#complex-scenarios) + - [Multi-Step Customer Journey](#multi-step-customer-journey) - [Crisis Management](#crisis-management) + [Personality Variations](#personality-variations) + - [Different Customer Types](#different-customer-types) + [Tips for Effective Agent Tests](#tips-for-effective-agent-tests) + - [🎯 Goal Writing Best Practices](#-goal-writing-best-practices) - [👤 Persona Development](#-persona-development) - [📊 User Information Strategy](#-user-information-strategy) - [⚡ Step Optimization](#-step-optimization)