Multi-Source Documentation MCP Server

--- category: general scraped_at: '2025-11-12T14:08:37.976859' title: No Reply handling url: /docs/no-reply-response --- # No Reply handling How do I sent a message if a user doesn't reply? When the user gives no response at all - remaining silent or away from keyboard for a certain amount of time - we can use the no reply feature. Under any "User Input" type step, there is an option to "Add No Reply Response" and designate a timeout period.  ## Setting a global no reply If you want your assistant to have a global no reply (i.e. at any point in the conversation), you can set this in the agent settings.  > 📘 > > ### We **don't recommend using this for chat experiences**, as users often leave and come back to an agent much later. This is more relevant for **voice** experiences. By default, the delay for No Reply is **10 seconds**, but you can change this by clicking on the number like shown above in the global settings. This time can also be configured on a case-by-case basis for reach reply, and can have a path attached to the no reply case in certain conditions.  ## Handling No Reply in Production To handle interactions within the Dialog Manager API, we can reference the `no-reply` trace: ``` trace: [ ...otherTraces, { type: "no-reply", payload: { timeout: 5 } } ] ``` The responsibility of handling this is **on your client** that is calling the API. This would require a timer function of some kind that detects if the user has not responded within the `timeout` number of seconds. In which case, your next `request` should simply be `type: no-reply` to denote that the user has not replied, and then the API will handle the logic accordingly. ``` { action: { type: "no-reply" }, // state, config, and other metadata here } ``` Updated 7 days ago --- [No Match handling](/docs/no-match)[LLM fallback](/docs/llm-fallback-system-beta) Ask AI * [Table of Contents](#) * + [Setting a global no reply](#setting-a-global-no-reply) + [Handling No Reply in Production](#handling-no-reply-in-production)