Mark My Request Solved
mark_request_solvedCloses one of your own Zendesk requests when you consider it resolved, verifying the status returned by Zendesk; works only if an agent has been assigned and the request is solvable.
Instructions
Close one of the signed-in user's own requests, for when they consider it resolved. Returns the request's status read back from Zendesk, not merely an acknowledgement: this operation is refused unless the request is actually solvable by its requester, because Zendesk answers 200 and changes nothing when it is not, which would otherwise be reported as success. A request is only solvable once an agent has been assigned to it, so a brand-new or unassigned one cannot be closed this way — leave it, or reply with add_request_comment to say it is no longer needed. Marking an already-solved request solved again is a no-op. Agents closing a ticket want update_ticket with status solved.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| request_id | Yes | Number of the request to close. Check get_request first: its "can you mark it solved" line has to say yes. |