Get My Request
get_requestRead a signed-in user's own Zendesk request, including status, form, and optionally all public conversation comments, to check progress without exposing internal agent notes.
Instructions
Read one of the signed-in user's own requests, optionally with the whole conversation on it. Returns the request's status, the form it was submitted on, whether the user may mark it solved, and — with include_comments — every public message on it, each labelled with its author and marked when that author is a support agent. Internal agent notes are never returned on this path, so nothing agent-private can leak through it. A request belonging to someone else answers "permission denied" rather than "not found", so a denial here does not tell you whether that id exists. Find the number with list_requests; agents reading a ticket they do not own want get_ticket instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| request_id | Yes | Number of the request to read, as shown by list_requests or returned when it was submitted. | |
| include_comments | No | When true, appends the full public conversation — agent replies and the user's own messages. Defaults to false so a status check stays cheap. |