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fruggr

Zendesk MCP Server by Fruggr

Get Linked Incidents

get_linked_incidents
Read-onlyIdempotent

Retrieve all incident tickets linked to a specific problem ticket. Use it to identify and manage related incidents for root cause analysis.

Instructions

Get all incident tickets linked to a problem ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
problem_idYesProblem ticket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, destructiveHint, idempotentHint, and openWorldHint, making behavioral expectations clear. The description adds no extra behavioral context beyond what is in the annotations or the tool name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no unnecessary words, effectively front-loading the purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers the basic purpose but does not specify the return format (e.g., list of ticket IDs, details, count). Given no output schema, more detail on the return structure would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Only one parameter (problem_id) with 100% schema description coverage. The description does not add additional meaning beyond the schema-provided description 'Problem ticket ID'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (get), the resource (incident tickets linked to a problem ticket), and the scope (linked to a specific problem ticket). It is specific and distinct from sibling tools like get_ticket or list_tickets.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage context (when you have a problem ticket ID and want its linked incidents), but lacks explicit guidance on when not to use or alternatives. No exclusions are stated.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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