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Zendesk MCP Server by Fruggr

List User Segments

list_user_segments
Read-onlyIdempotent

Retrieve all user segments to control article visibility. Use segment IDs to set view permissions when creating or updating articles.

Instructions

List all user segments. User segments control article visibility (who can view). Use the ID when creating or updating articles.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, destructiveHint, idempotentHint, and openWorldHint. The description adds value by clarifying that segments control article visibility, which is behavioral context beyond the annotations. No contradictions exist.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences with zero wasted words. The purpose is stated in the first sentence, and additional context is immediately provided in the second. Perfectly concise and front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's simplicity (no parameters, read-only operation), the description adequately covers what the tool does and why it matters (article visibility). It does not list return fields, but for a list tool without an output schema, this is sufficient completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has zero parameters with 100% coverage. Since there are no parameters to describe, the description does not need to add parameter information, and a baseline of 4 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'List all user segments'—a specific verb and resource. It also explains that user segments control article visibility, adding context that differentiates it from other list tools (e.g., list_articles). No sibling overlaps in functionality.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implicitly guides usage by stating 'Use the ID when creating or updating articles,' indicating that this tool is a prerequisite for article operations. However, it does not explicitly exclude alternative tools or provide when-not-to-use guidance, though no alternatives exist.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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