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Zendesk MCP Server by Fruggr

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TDQS

A3.9/5.0

Scored across 53 tools

Disambiguation4/5

The ticket and Help Center tools are largely differentiated by resource and action (e.g., get_ticket vs get_ticket_history vs list_ticket_comments), but with 53 tools there are several near-neighbors—search vs search_tickets/search_users, list_tickets vs get_view_tickets, and get_article vs get_article_outline/section—that require careful description reading to select correctly.

Naming Consistency5/5

All tools use snake_case and mostly follow a verb_noun pattern (get_ticket, create_article_translation, list_content_tags). A few names like search and set_section_translation are less uniform but still fit the overall convention; there is no camelCase or vague verb mixing.

Tool Count2/5

At 53 tools, the server is far above the ideal 3-15 range and risks overwhelming an agent's tool selection. While the breadth mirrors Zendesk Support + Guide, several translation/attachment tools could likely be consolidated.

Completeness4/5

Coverage is strong for tickets (CRUD, comments, tags, history, attachments, SLA, views, macros) and Help Center articles/translations, with sensible read/write pairs. Gaps remain for user/organization create/update, group listing, ticket merge, and some admin workflows, but core support and Guide workflows are well represented.

Maintenance

ActivityActive
ResponsivenessWithin a week