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Zendesk MCP Server by Fruggr

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TDQS

A4/5.0

Scored across 53 tools

Disambiguation4/5

Most tools target a distinct resource and action, and the verbose descriptions make boundaries clear even in dense areas like article translations. A few overlaps remain — notably generic `search` versus `search_tickets`/`search_users`/`search_articles`, and `get_article` vs `get_article_outline`/`get_article_section` — but these are unlikely to cause frequent misselection.

Naming Consistency4/5

The set overwhelmingly follows a clear verb_noun snake_case convention (`create_ticket`, `list_articles`, `update_article`). It is slightly marred by inconsistent translation operations — `set_section_translation`/`set_category_translation` vs `create_article_translation`/`update_article_translation` use different verb patterns for analogous actions.

Tool Count2/5

At 53 tools this is a very large surface, well above the 25+ threshold that starts to overwhelm agents. The breadth is understandable given Zendesk's tickets, Help Center, and user/organization domains, but the count realistically creates selection and context burden.

Completeness4/5

The ticket lifecycle is thoroughly covered — create, get, update, search, list, comments, tags, attachments, history, SLA, views, and macros — and the Help Center side covers categories, sections, articles, translations, tags, labels, attachments, reordering, and archiving. Minor gaps exist, such as no user/organization create/update/delete and no ticket deletion, but these are not fatal for typical Zendesk workflows.

Maintenance

ActivityActive
ResponsivenessSlow