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Zendesk MCP Server by Fruggr

Get Article Outline

get_article_outline
Read-onlyIdempotent

Retrieve a compact outline of a Zendesk Help Center article, listing sections with headings and word counts, along with available translations and their outdated status. Use to understand article structure before fetching specific sections.

Instructions

Return a compact outline of an article (list of sections delimited by h1/h2/h3, with word counts) for the given locale (defaults to source_locale). Includes available translations with their outdated status. Use get_article_section to fetch a specific section.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
localeNoLocale of the body to outline (defaults to article source_locale)
article_idYesArticle ID — the numeric id of the Help Center article. Obtain it from list_articles or search_articles.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnly and idempotent hints. Description adds value by mentioning inclusion of translations with outdated status, providing behavioral context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two succinct sentences: first defines purpose and output, second provides usage guidance. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

With no output schema, description hints at return format (compact outline, translations). Parameter count is low and coverage high. Adequate for a read-only tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, but description adds context: locale defaults to source_locale, and article_id can be obtained from list_articles or search_articles.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'Return a compact outline of an article' with specifics about sections and word counts, and distinguishes from sibling 'get_article_section'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly names an alternative tool (get_article_section) and implies when to use this tool to get an outline, though lacks explicit when-not-to-use conditions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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