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Zendesk MCP Server by Fruggr

Get Article Outline

get_article_outline
Read-onlyIdempotent

Generate a compact outline of a Zendesk article by section headings (h1/h2/h3) with word counts, and view available translations with their outdated status.

Instructions

Return a compact outline of an article (list of sections delimited by h1/h2/h3, with word counts) for the given locale (defaults to source_locale). Includes available translations with their outdated status. Use get_article_section to fetch a specific section.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
localeNoLocale of the body to outline (defaults to article source_locale)
article_idYesArticle ID
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, etc. Description adds context about locale defaults, outline content, and inclusion of translation status. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no fluff. Front-loaded with key functionality, then alternative tool reference.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, but description adequately explains return content (sections, word counts, translation status). Could mention if multiple locales are returned, but sufficient for a read-only overview tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline 3. Description adds meaning: locale defaults to source_locale, outline includes sections delimited by h1/h2/h3 with word counts and translation info.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it returns a compact outline of an article with sections and word counts, and includes translation status. It distinguishes from sibling tools like get_article_section.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly mentions when to use and points to get_article_section for specific sections. Lacks explicit when-not-to-use or full alternatives, but the guidance is clear and actionable.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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