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Zendesk MCP Server by Fruggr

Get Article Outline

get_article_outline
Read-onlyIdempotent

Retrieve a compact outline of a Zendesk article listing sections (h1/h2/h3) with word counts and available translations with outdated status. Use to navigate article structure.

Instructions

Return a compact outline of an article (list of sections delimited by h1/h2/h3, with word counts) for the given locale (defaults to source_locale). Includes available translations with their outdated status. Use get_article_section to fetch a specific section.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
article_idYesArticle ID
localeNoLocale of the body to outline (defaults to article source_locale)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate read-only, idempotent, etc. Description adds that outline is per locale and includes translation outdated status, which is useful beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with main purpose, efficient and no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, but description adequately explains what the outline contains (sections, word counts, translations). Lacks error handling details, but sufficient for read-only tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so description adds little beyond schema. It mentions default locale behavior, which is already in schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it returns a compact outline of an article with sections and word counts, and includes translation status. Distinguishes from siblings like get_article and get_article_section.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly directs to use get_article_section for specific sections. Could also mention when to use get_article for full content, but current guidance is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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