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fruggr

Zendesk MCP Server by Fruggr

List Help Center Categories

list_categories
Read-onlyIdempotent

List Help Center categories (top level: category → section → article) including id, name, locale. Supports cursor pagination and locale filtering.

Instructions

List all Help Center categories. Categories are the top level of the Guide hierarchy (category → section → article); each entry includes its id, name and locale. Results are cursor-paginated. Pair a returned category id with list_sections to drill down, then list_articles to reach articles. Pass a locale to read category names in that translation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cursorNoPagination cursor from a previous response; omit for the first page.
localeNoLocale for category names (e.g., "en-us", "fr"). Defaults to the Help Center default locale.
page_sizeNoCategories per page (1-100, default 100).
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare read-only and non-destructive behavior; the description adds useful context about cursor-pagination and result structure (id, name, locale), enhancing transparency beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, with three short sentences. The main action is front-loaded, and each sentence provides necessary information without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a list tool with three optional parameters and no output schema, the description explains pagination, result fields, and integration with other tools. Slight lack of specification on ordering, but overall complete enough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

All parameters are fully described in the schema (100% coverage). The description mentions locale and pagination cursor but adds no new semantic meaning beyond the schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists all Help Center categories and explains the hierarchy (category -> section -> article), distinguishing it from sibling tools like list_sections and list_articles.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context on when to use (top-level listing) and how to drill down using category id with list_sections and list_articles. Does not explicitly state when not to use but implicitly guides towards alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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