Skip to main content
Glama
fruggr

Zendesk MCP Server by Fruggr

Add Private Note

add_private_note

Add an internal note to a Zendesk ticket that is hidden from the requester. Keep agent communication private while resolving tickets.

Instructions

Add an internal note (not visible to requester) to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYesNote content
ticket_idYesTicket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a write operation (readOnlyHint: false) and non-destructive, non-idempotent. The description adds that the note is internal, but does not disclose additional behavioral traits such as authentication requirements, rate limits, or side effects beyond writing.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that immediately conveys the purpose. No superfluous words or information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool (2 parameters, no output schema), the description adequately explains the action. However, it could mention the return value (e.g., the ID of the created note) for completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both 'body' (Note content) and 'ticket_id' (Ticket ID). The description adds no further semantic meaning beyond the schema, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'add' and the specific resource 'internal note (not visible to requester) to a ticket'. It distinguishes from the sibling tool 'add_public_comment' by specifying the note is private.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies the tool is for private notes versus public comments, but it does not explicitly state when to use this tool over alternatives (e.g., 'add_public_comment'). No exclusions or prerequisites are mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/fruggr/zendesk-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server