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Zendesk MCP Server by Fruggr

List Help Center Sections

list_sections
Read-onlyIdempotent

Retrieve paged lists of Help Center sections, filtered by category or locale. Use section IDs to access articles.

Instructions

List Help Center sections. Sections are the middle level of the Guide hierarchy (category → section → article) and group related articles; each entry includes its id, name, category_id and locale. Results are cursor-paginated. Pass category_id to list only one category's sections (ids come from list_categories), then use a section id with list_articles. Pass a locale to read section names in that translation.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cursorNoPagination cursor from a previous response; omit for the first page.
localeNoLocale for section names (e.g., "en-us", "fr"). Defaults to the Help Center default locale.
page_sizeNoSections per page (1-100, default 100).
category_idNoRestrict to sections of this category (id from list_categories). Omit to list every section.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint, destructiveHint. Description adds cursor-based pagination and typical fields returned, providing useful behavioral context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four sentences, front-loaded with purpose. Each sentence adds unique value (purpose, hierarchy, pagination, parameter usage). No redundant or extraneous text.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a list tool with no output schema, description adequately explains what is returned, how pagination works, and how parameters connect to sibling tools. Sufficient for correct invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions. Description adds value by explaining that category_id comes from list_categories and that section id feeds into list_articles, enhancing understanding beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'List Help Center sections' and explains the hierarchy (category → section → article). Specifies fields returned (id, name, category_id, locale). Distinguishes from siblings like list_categories and list_articles.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit context on when to use: pass category_id to filter by category, then use section id with list_articles. Mentions locale for translations. Could be more explicit about when not to use, but adequate.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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