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Zendesk MCP Server by Fruggr

List Zendesk Tickets

list_tickets
Read-onlyIdempotent

Retrieve a paginated list of tickets sorted by most recently updated, using optional page size and cursor for navigation.

Instructions

List tickets with cursor-based pagination, sorted by most recently updated.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
page_sizeNo
cursorNoPagination cursor
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already provide readOnlyHint, destructiveHint, idempotentHint, openWorldHint. The description adds cursor-based pagination and sorting context, which is useful but not extensive. No contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Single sentence with no unnecessary words. Could benefit from a brief mention of returned data or result limits, but remains efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with 2 optional parameters and no output schema, the description covers the main behaviors. However, it omits mention of result structure or potential empty responses, but overall sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 50% with only cursor described. The description mentions cursor-based pagination, adding implicit context, but does not explain parameter formats or behavior beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'List', the resource 'tickets', and key features: cursor-based pagination and sorting by most recently updated. This distinguishes it from siblings like 'search_tickets' and 'get_ticket'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives such as 'search_tickets' for filtered lists or 'get_ticket' for a single ticket. The description lacks when-to-use and when-not-to-use information.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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