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fruggr

Zendesk MCP Server by Fruggr

Add Public Comment

add_public_comment

Add a public comment to a Zendesk ticket, visible to the requester. Provide ticket ID and comment content.

Instructions

Add a public comment (visible to requester) to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID
bodyYesComment content
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate it's a mutation (readOnlyHint=false). The description adds the key behavioral trait that the comment is visible to the requester, but does not disclose error handling or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, front-loaded sentence with no unnecessary words, efficiently conveying the tool's purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with two parameters and no output schema, the description adequately covers purpose and visibility. Could mention potential errors or return behavior.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and both parameters are described. The description adds no further semantic detail beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add a public comment'), the resource ('to a ticket'), and distinguishes from the sibling tool 'add_private_note' by specifying 'visible to requester'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for public comments vs. private notes, but lacks explicit guidance on when to use this tool over alternatives or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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