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fruggr

Zendesk MCP Server by Fruggr

Add Public Comment

add_public_comment

Add a public comment visible to the requester to a Zendesk ticket by providing the ticket ID and comment content.

Instructions

Add a public comment (visible to requester) to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
bodyYesComment content
ticket_idYesTicket ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate this is a readOnlyHint=false (mutation) and destructiveHint=false. The description adds that comments are 'visible to requester', but no further behavioral details (e.g., side effects, permissions, rate limits) are provided.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with no unnecessary words or repetition.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with two required parameters and no output schema, the description is adequate. It could mention that the ticket must exist or the comment's format, but overall it's sufficient.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description does not add extra parameter-specific context beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (add), the resource (public comment), and specifies visibility ('visible to requester'), effectively distinguishing it from the sibling tool 'add_private_note'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use this tool (public comments) and contrasts with the sibling 'add_private_note', but does not explicitly provide 'when not to use' or alternative scenarios.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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