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Zendesk MCP Server by Fruggr

Get Help Center Article

get_article
Read-onlyIdempotent

Retrieve the full content of a Zendesk Help Center article by its ID, including HTML body and metadata. Optionally specify a locale for a translated version.

Instructions

Retrieve an article by ID with full body content. For large articles, prefer get_article_outline + get_article_section to save tokens. Optionally specify locale for a translated version. Returns body (HTML), metadata, source_locale, and list of available translations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
localeNoLocale for translated version
article_idYesArticle ID
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint, and destructiveHint=false. The description adds return values (body HTML, metadata, source_locale, translation list) but does not discuss potential performance or rate limit implications.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, front-loaded with main purpose. Every sentence adds unique value: main action, usage recommendation, and output summary. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema exists, so description compensates by listing return fields (body HTML, metadata, source_locale, translations). Also covers usage alternatives and optional locale. Fully adequate for a simple read tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with good descriptions for both parameters. The description mentions locale for translation but adds no new semantic details beyond the schema. Baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves an article by ID with full body content. It distinguishes from siblings by recommending get_article_outline and get_article_section for large articles to save tokens.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly provides guidance on when to use alternatives (for large articles) and mentions optional locale for translated version. This is comprehensive and helpful for an agent.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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