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fruggr

Zendesk MCP Server by Fruggr

Get Help Center Article

get_article
Read-onlyIdempotent

Retrieve a help article by ID to get its full body content, metadata, and available translations. Optionally specify a locale for a translated version.

Instructions

Retrieve an article by ID with full body content. For large articles, prefer get_article_outline + get_article_section to save tokens. Optionally specify locale for a translated version. Returns body (HTML), metadata, source_locale, and list of available translations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
localeNoLocale for translated version
article_idYesArticle ID — the numeric id of the Help Center article. Obtain it from list_articles or search_articles.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate readOnly, idempotent, and non-destructive. Description adds that it returns body (HTML), metadata, source_locale, and available translations, giving context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four sentences, each adding distinct information: purpose, alternative guidance, optional parameter, return values. No wasted words, front-loaded with the core action.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given two parameters and no output schema, description completely covers what the tool does and what it returns, including guidance on when to use alternatives. No gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%. Description adds meaning: for article_id, it explains where to obtain it; for locale, it clarifies it's optional and for translated version. This adds value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description explicitly states 'Retrieve an article by ID with full body content', using a specific verb and resource. It distinguishes itself from siblings like get_article_outline and get_article_section, providing clear differentation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides explicit guidance: for large articles, prefer alternatives to save tokens; optionally specify locale for translation. While it doesn't explicitly state when not to use it, the alternative advice is strong and clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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