Skip to main content
Glama
fruggr

Zendesk MCP Server by Fruggr

Get Help Center Article

get_article
Read-onlyIdempotent

Retrieve a Zendesk help center article by ID, including full body content and metadata. Optionally specify a locale for translated version.

Instructions

Retrieve an article by ID with full body content. For large articles, prefer get_article_outline + get_article_section to save tokens. Optionally specify locale for a translated version. Returns body (HTML), metadata, source_locale, and list of available translations.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
article_idYesArticle ID
localeNoLocale for translated version
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and idempotentHint=true, so safety is covered. Description adds value by detailing return components (HTML body, metadata, source_locale, translations). No contradictions.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, no wasted words. Front-loaded with the main purpose, then usage guidance, optional parameter, and return list. Efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool (2 params, 1 required) and no output schema, the description covers core behavior, alternatives, optional parameter, and return contents. Lacks pagination or error details, but adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so baseline is 3. The description adds minimal extra meaning: 'Optionally specify locale for a translated version' is similar to the schema's 'Locale for translated version'.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Retrieve an article by ID with full body content'), uses a specific verb and resource, and distinguishes from sibling tools like get_article_outline and get_article_section.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly provides when to use this tool vs alternatives: 'For large articles, prefer get_article_outline + get_article_section to save tokens.' Also mentions optional locale usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/fruggr/zendesk-mcp-server'

If you have feedback or need assistance with the MCP directory API, please join our Discord server