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Zendesk MCP Server by Fruggr

by fruggr
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TypeScript
Remote

Get Zendesk Organization

get_organization
Read-onlyIdempotent

Retrieve a Zendesk organization by numeric ID to get full details such as name, tags, domains, and notes. Use this tool when you need complete organization data beyond what search or list results provide.

Instructions

Retrieve a single organization by its numeric id. Returns full details (name, tags, domains, notes) — more than the name/id that search or list_organizations surface. Use list_organizations to browse or search for a name-based lookup.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
organization_idYesOrganization ID — the numeric id of the Zendesk organization to fetch. Obtain it from list_organizations, search, or a user record.

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changedv2.6.0
    • changedInput schema / properties / organization_id / description
      Previous value: -"Organization ID"New value: +"Organization ID — the numeric id of the Zendesk organization to fetch. Obtain it from list_organizations, search, or a user record."
  2. Changed1 schema field changedv2.3.1
    • addedInput schema / additionalProperties
      Added value: +false
  3. First observedv1.7.0

TDQS

A4.4/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, and destructiveHint. The description adds behavioral context by specifying the richer return fields, complementing the annotations without contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences with no wasted words: first sentence states purpose and output, second provides usage guidance. Front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 1-parameter tool with no output schema and good annotations, the description covers purpose, usage, and output detail. Could mention error cases, but overall complete enough.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and the schema's parameter description is thorough. The description does not add additional parameter semantics beyond what the schema provides, meeting the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves a single organization by numeric id and returns full details (name, tags, domains, notes), explicitly distinguishing it from siblings like search and list_organizations that surface only name/id.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly advises to use list_organizations for browsing or name-based lookup, establishing clear context for when to use this tool versus alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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