Archive Help Center Article
archive_articleArchive a Zendesk Help Center article by soft-deleting it, making it invisible to end users. Requires a confirm flag. The article can be restored later from the Guide admin UI.
Instructions
Archive (soft-delete) a Help Center article: it is removed from the Help Center but can be restored from the Guide admin UI. Returns a confirmation message; the article and all its translations become invisible to end users. This is the only removal the Zendesk API offers — permanent deletion is not available via the API (do it from the Guide admin UI). To only hide an article temporarily while keeping it in the knowledge base, use update_article with draft: true (unpublish) instead. Guarded by a required confirm flag.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| confirm | Yes | Explicit safety guard: must be set to true to archive the article. Any other value refuses the operation without calling Zendesk. | |
| article_id | Yes | Article ID — the numeric id of the Help Center article. Obtain it from list_articles or search_articles. |