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Zendesk MCP Server by Fruggr

Get Zendesk Ticket Attachments

get_ticket_attachments
Read-onlyIdempotent

Fetch all attachments from a Zendesk ticket, embedding images inline and listing other files as text references for easy access.

Instructions

Retrieve ticket attachments. Images are embedded inline; other files are listed as text references.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID
attachment_idsNoAttachment IDs to fetch directly (e.g. extracted from a previous get_ticket(include_comments=true) call). When provided, skips the comments fetch entirely. When omitted, all attachments of the ticket are returned.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, idempotentHint, etc. The description adds behavioral detail about how different file types are returned (embedded vs. text references), enhancing transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with action, no wasted words. Every sentence adds value: the first states purpose, the second details output behavior.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given strong annotations and full schema coverage, the description adequately covers core behavior. However, it lacks details on error handling, pagination, or response format, but is sufficient for a simple retrieval tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptive parameter fields. The description adds no additional meaning beyond the schema; baseline 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description specifies the action ('Retrieve') and resource ('ticket attachments'), and distinguishes behavior by file type (images embedded inline, others as text references). This provides clear, specific purpose beyond the tool title.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance on when to use or alternatives. The description implies usage for retrieving attachments, but does not address scenarios like skipping comments via attachment_ids or compare to sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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