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Zendesk MCP Server by Fruggr

Get Zendesk Ticket Attachments

get_ticket_attachments
Read-onlyIdempotent

Fetch all attachments from a Zendesk ticket, embedding images inline and listing other files as text references. Optionally retrieve specific attachments by ID.

Instructions

Retrieve ticket attachments. Images are embedded inline; other files are listed as text references.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID
attachment_idsNoAttachment IDs to fetch directly (e.g. extracted from a previous get_ticket(include_comments=true) call). When provided, skips the comments fetch entirely. When omitted, all attachments of the ticket are returned.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare it as read-only, idempotent, and non-destructive. The description adds valuable behavioral detail: images are embedded inline, other files are text references. No contradictions detected.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with two sentences covering core functionality and behavior. No wasted words, front-loaded with purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a read-only retrieval tool with no output schema, the description sufficiently explains return behavior. However, it does not elaborate on the attachment_ids parameter's usage beyond what's in the schema, leaving some contextual gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with clear parameter descriptions. The description does not add new semantic value beyond the schema, but the inline/text behavior for results is noted. Overall meets baseline expectations.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves ticket attachments and distinguishes behavior for images vs other files. This effectively differentiates it from sibling tools like list_article_attachments and get_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not explicitly state when to use this tool over alternatives like get_ticket or list_article_attachments. The context is implied by the resource type, but no direct guidance is provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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