Update Zendesk Ticket
update_ticketDestructiveIdempotent
Update ticket fields like status, priority, assignee, or custom fields. Only provided fields are changed; tags replace the full set.
Instructions
Update an existing ticket (status, priority, type, assignee, group, subject, tags, custom fields). Only the fields you pass are changed, and the updated ticket is returned. Setting tags here replaces the whole tag set — use manage_tags to add or remove individual tags without overwriting the rest. This tool does not post replies: use add_public_comment or add_private_note for that. Find the ticket id via search_tickets or list_tickets.
Input Schema
TableJSON Schema
| Name | Required | Description | Default |
|---|---|---|---|
| tags | No | Replaces the full tag set on the ticket. Use manage_tags for incremental add/remove. | |
| type | No | Ticket type. One of problem, incident, question, task. | |
| status | No | New ticket status. One of new, open, pending, hold, solved, closed. | |
| subject | No | New ticket subject line. | |
| group_id | No | Id of the group to assign the ticket to. | |
| priority | No | Ticket priority. One of urgent, high, normal, low. | |
| ticket_id | Yes | Ticket ID | |
| assignee_id | No | User id of the agent to assign the ticket to. | |
| custom_fields | No | Custom field values as { id, value } pairs (field ids come from your Zendesk admin settings). |