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Zendesk MCP Server by Fruggr

List Help Center Articles

list_articles
Read-onlyIdempotent

List Zendesk Help Center articles metadata. Filter by section and locale, sort by title or date, and optionally view available translation locales per article.

Instructions

List articles (metadata only, no body). Use get_article for full content. Optionally filter by section ID and locale. Supports sort_by ("title", "created_at", "updated_at") and include_translations: true to show available translation locales per article. Note: include_translations must be re-sent on each paginated request.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
section_idNo
localeNo
page_sizeNo
cursorNo
sort_byNoSort fieldposition
sort_orderNoSort directionasc
include_translationsNoInclude available translation locales per article (causes 1 extra API call per article)
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Adds value beyond annotations by explaining 'metadata only, no body', extra API call for include_translations, and pagination requirement. No contradictions with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, front-loaded with main purpose, every sentence adds unique value with no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers key behaviors like pagination note, but lacks explicit mention of general pagination handling (cursor usage). Otherwise thorough for a list tool with no output schema.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters5/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Compensates for low schema description coverage (43%) by explaining the purpose of section_id, locale, and include_translations, including the extra API call and pagination behavior.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists articles with metadata only, and explicitly distinguishes it from get_article for full content.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear context on filtering and sorting options, but does not explicitly guide when to use list_articles vs search_articles or other listing tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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