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Zendesk MCP Server by Fruggr

List Ticket Fields

list_ticket_fields
Read-onlyIdempotent

List Zendesk ticket field definitions to retrieve field IDs and option tags, enabling mapping of natural-language intents to accepted values for creating or updating tickets.

Instructions

List the ticket field definitions configured on this Zendesk (both system fields and custom fields), returning each field's id, type, whether it is active/required, and — for dropdown and multiselect fields — the valid option values. Use this to discover the numeric field ids and accepted option tags that create_ticket and update_ticket expect in their custom_fields argument, so a natural-language intent ("set severity to High") maps to the right id and a value Zendesk will accept instead of a blind guess. Read-only reference lookup; cursor-paginated in Zendesk's default field order.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cursorNoPagination cursor from a previous response; omit for the first page.
page_sizeNoTicket field definitions per page (1-100, default 100).
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare the tool as read-only, idempotent, and non-destructive. The description adds valuable context: it returns specific fields, mentions cursor pagination, and notes that option values are provided for dropdown/multiselect fields. There is no contradiction with annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is concise, with only four sentences that are all informative. It front-loads the action ('List the ticket field definitions') and each sentence adds distinct value: scope, return details, use case, and pagination info. No superfluous text.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read-only list tool with no output schema, the description adequately covers what the tool returns and why it's useful. It does not discuss error handling or rate limits, but the annotations cover safety. Given the tool's simplicity, this is complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both parameters (cursor and page_size). The description mentions cursor pagination but adds no further details about parameter usage or constraints beyond what the schema provides. Thus baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states it lists ticket field definitions (both system and custom fields) and details the returned fields (id, type, active/required, option values). This clearly distinguishes it from sibling list tools which list other entities like tickets or articles.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides explicit guidance on when to use this tool: to discover field ids and option tags for create_ticket and update_ticket. It does not explicitly state when not to use it, but the purpose is clear enough that an agent would not misuse it. No alternative tool is needed as it's the only one listing field definitions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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