List Ticket Fields
list_ticket_fieldsList Zendesk ticket field definitions to retrieve field IDs and option tags, enabling mapping of natural-language intents to accepted values for creating or updating tickets.
Instructions
List the ticket field definitions configured on this Zendesk (both system fields and custom fields), returning each field's id, type, whether it is active/required, and — for dropdown and multiselect fields — the valid option values. Use this to discover the numeric field ids and accepted option tags that create_ticket and update_ticket expect in their custom_fields argument, so a natural-language intent ("set severity to High") maps to the right id and a value Zendesk will accept instead of a blind guess. Read-only reference lookup; cursor-paginated in Zendesk's default field order.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| cursor | No | Pagination cursor from a previous response; omit for the first page. | |
| page_size | No | Ticket field definitions per page (1-100, default 100). |