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Zendesk MCP Server by Fruggr

Create Article Attachment

create_article_attachment

Upload a file attachment to a Zendesk Help Center article by specifying article ID, file name, and base64-encoded content.

Instructions

Upload an attachment to an article. Provide file content as base64-encoded string.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
article_idYesArticle ID
file_nameYesFile name (e.g., "screenshot.png")
file_base64YesFile content encoded as base64
content_typeNoMIME type (e.g., "image/png", "application/pdf")application/octet-stream
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=false (write operation). The description adds 'base64-encoded' requirement but lacks details on side effects, error handling, or creation behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences. Front-loaded with purpose, second sentence provides key usage hint. No redundant or unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple upload tool with well-documented schema, the description is mostly adequate. Could hint at article existence requirement or file size limits, but not necessary for basic use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% and descriptions in schema are clear. The description reinforces the base64 requirement but adds no new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Upload an attachment to an article' with a specific verb and resource. It distinguishes from siblings like 'list_article_attachments' which is a list operation.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for attaching files but does not explicitly state when to use vs alternatives. No mention of prerequisites or exclusions, but the tool name is self-explanatory.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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