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Zendesk MCP Server by Fruggr

Create Article Attachment

create_article_attachment

Attach a file to a Zendesk article by providing the article ID, file name, and base64-encoded content. Specify a MIME type to ensure proper handling.

Instructions

Upload an attachment to an article. Provide file content as base64-encoded string.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
file_nameYesFile name (e.g., "screenshot.png")
article_idYesArticle ID
file_base64YesFile content encoded as base64
content_typeNoMIME type (e.g., "image/png", "application/pdf")application/octet-stream
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations indicate it's not read-only, not idempotent, and not destructive. The description adds that file content should be base64-encoded, which is useful beyond the schema. However, it does not disclose potential size limits, required authentication, or the fact that it creates a new resource.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description consists of two short sentences that directly state the purpose and a key detail about encoding. No unnecessary words or fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description is adequate for a simple upload tool, but it lacks information about return values, size limits, or error conditions. With no output schema, some completeness is missing, but it's not critical given the tool's simplicity.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all parameters clearly. The description only adds a brief clarification about base64 encoding, which adds minimal value beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Upload an attachment to an article' with a specific verb and resource. It distinguishes from sibling tools like list_article_attachments, add_private_note, etc., by focusing on the upload action.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no explicit guidance on when to use this tool versus alternatives like add_public_comment or update_article. There is no mention of prerequisites, exclusions, or context for use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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