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Zendesk MCP Server by Fruggr

by fruggr
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TypeScript
Remote

List Zendesk Organizations

list_organizations
Read-onlyIdempotent

Browse Zendesk organizations with cursor pagination. Get names and IDs for each organization, then fetch full details or search by name as needed.

Instructions

List all organizations with pagination. Returns the name and id of each organization plus basic fields; results are cursor-paginated. Use get_organization with an id for full details (tags, domains, notes), or search for query-based lookups by name. Organizations group end users and can be referenced when creating or filtering tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
cursorNoPagination cursor from a previous response; omit for the first page.
page_sizeNoOrganizations per page (1-100, default 100).

Schema Changelog

Changes observed during successful MCP inspections.

  1. Changed1 schema field changedv2.3.1
    • addedInput schema / additionalProperties
      Added value: +false
  2. Changed2 schema fields changedv2.2.0
    • addedInput schema / properties / cursor / description
      Added value: +"Pagination cursor from a previous response; omit for the first page."
    • addedInput schema / properties / page_size / description
      Added value: +"Organizations per page (1-100, default 100)."
  3. First observedv1.7.0

TDQS

A4.7/5.0
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint, openWorldHint, idempotentHint, destructiveHint. The description adds pagination behavior (cursor-based) and return fields (name, id, basic fields), which is helpful but not exhaustive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Four sentences front-load the main action, each sentence serves a purpose (pagination, returns, alternatives, use cases). No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a list tool with 2 parameters and good annotations, the description covers pagination, return contents, and usage context. No output schema but enough detail for agent to understand results.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description adds context like 'omit for the first page' for cursor, adding value beyond schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'List all organizations with pagination' with specific verb and resource, and distinguishes from siblings get_organization and search by mentioning their different purposes.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly tells when to use alternatives: 'Use get_organization with an id for full details' and 'search for query-based lookups by name', also provides context for usage in ticket creation/filtering.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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