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Zendesk MCP Server by Fruggr

Search Zendesk Users

search_users
Read-onlyIdempotent

Search for Zendesk users by name, email, or custom criteria using query syntax, and retrieve the total count of matching results.

Instructions

Search for users by name, email, or other criteria using Zendesk search query syntax. Returns total count.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
queryYesSearch query
per_pageNoResults per page
pageNoPage number
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate a safe read-only operation. The description adds context about using Zendesk search query syntax and that it returns total count, which goes beyond the annotations without contradicting them.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no unnecessary words. The first sentence front-loads the core purpose, and the second adds a key return detail. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers the main purpose, query syntax, and return of total count. While it could mention sorting or default behavior, for a search tool with clear parameter schema, it is largely complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

With 100% schema coverage, the baseline is 3. The description adds meaningful value by explaining the query parameter expects Zendesk search syntax and that the result includes total count, which is not evident from parameter descriptions alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly specifies the verb 'Search', the resource 'users', and the supported criteria (by name, email, or other criteria using Zendesk search syntax). It distinguishes itself from sibling tools like search, search_articles, and search_tickets by focusing on users.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description does not explicitly state when to use this tool versus alternatives. It provides no guidance on when not to use it or mention of other search tools that might be more appropriate for different resources.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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