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Zendesk MCP Server by Fruggr

Get Zendesk Ticket

get_ticket
Read-onlyIdempotent

Fetch a Zendesk ticket by ID with optional comments. Get subject, status, priority, assignee, tags, and description.

Instructions

Retrieve a Zendesk ticket by ID, including its comments if requested. Returns ticket details (subject, status, priority, assignee, tags, description) and optionally all comments/internal notes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticket_idYesTicket ID
include_commentsNoInclude ticket comments
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate readOnlyHint=true, destructiveHint=false, idempotentHint=true, openWorldHint=true. The description adds context about what data is returned (subject, status, etc.) and the option to include comments. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no fluff. Front-loaded with the main action and key parameters. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with no output schema, the description effectively explains return values and optional parameter. It's complete for an agent to understand what the tool does and what it returns.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with both parameters described. The description adds slight nuance by mentioning 'internal notes' for comments and listing return fields, but the schema already provides the core meaning.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool retrieves a single Zendesk ticket by ID, with optional comments. It lists the returned fields (subject, status, priority, assignee, tags, description) and distinguishes itself from sibling tools like list_tickets and update_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use when you have a ticket ID and optionally want comments. It doesn't explicitly state when not to use or mention alternatives like search_tickets for searching, but the purpose is clear enough for an agent.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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