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fruggr

Zendesk MCP Server by Fruggr

Get Zendesk User

get_user
Read-onlyIdempotent

Retrieve a user's full record by numeric ID, including name, email, role, organization, and tags.

Instructions

Retrieve a single user by their numeric id. Returns the full user record (name, email, role, organization, tags). Use search_users when you only have a name or email, or get_current_user for the authenticated identity.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
user_idYesUser ID — the numeric id of the Zendesk user to fetch. Obtain it from search_users, or from the requester/assignee fields of a ticket.
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already declare readOnlyHint=true and idempotentHint=true. The description adds that it returns the full user record (name, email, role, etc.) and explains how to obtain the user_id (from search_users or ticket fields), which is useful context beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no fluff, key information front-loaded. Every sentence adds value.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple 1-parameter read operation with comprehensive annotations, the description covers everything: purpose, input, return fields, and id sourcing. No gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100% with detailed description for user_id. The description reiterates 'numeric id' and adds context on obtaining it, but doesn't add significant new semantic meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description explicitly states 'Retrieve a single user by their numeric id', specifying the verb and resource. It distinguishes from siblings search_users and get_current_user.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides clear when-to-use (numeric id) and when-not-to (search_users for name/email, get_current_user for authenticated identity), with explicit alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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