Search Zendesk Tickets
search_ticketsSearch Zendesk tickets with query syntax and retrieve SLA stage and breach countdown per metric. Get total count for queue triage without per-ticket fetch.
Instructions
Search tickets using Zendesk query syntax, returning each result with its live SLA state (per-metric stage and breach countdown) when an SLA policy applies. Examples: "status:open assignee:me", "priority:urgent type:incident". Returns total count, so queue triage like "breaching today" works without a per-ticket fetch.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number | |
| query | Yes | Zendesk search query string | |
| per_page | No | Results per page |